Elevating UX and UI in Real Estate
mr. Cooper, 2021
In 2021, a comprehensive redesign of the dashboard for Mr. Cooper, one of the largest mortgage servicers in the United States, was undertaken.
The project involved developing the dashboard from scratch for a company managing a servicing portfolio of approximately $500 billion and serving over 4 million customers.
This task included not only crafting a new design but also seamlessly integrating it into the existing framework, aiming to significantly enhance the user experience for a vast and diverse customer base.
Project Overview
The redesign of the Mr. Cooper dashboard aims to provide customers with a seamless experience, whether they access it by registering on the Mr. Cooper website or through an invitational email from a lending officer. This project is pivotal in enhancing the user interface and functionality for a diverse range of customers.
UX Goals
Customers should be able to:
Access Saved Homes and Saved Searches easily.
Monitor the current value of their property or properties.
Update personal information and set up email alerts (as part of the MVP) and SMS/text alerts (in post-MVP releases).
Navigate quickly between dashboard tabs, making changes and updates efficiently.
Business Objectives
From a business standpoint, the tasks are to:
Engage customers with property search functionality directly from the Dashboard, ensuring easy addition of properties to Saved Homes.
Maintain a high level of customer engagement with the Dashboard by showcasing benefits and bonuses.
Promote Mr. Cooper's real estate rewards services through strategic placement of an Ad block.
Design an interface that is intuitive, clean, and simple, catering to users ranging from 20 to 70 years of age.
